Terms Of Service

Black Tie Luxury Auto Detailing

Effective Date: 07/01/2026

1. Acceptance of Terms

By booking, scheduling, or receiving services from Black Tie Luxury Auto Detailing ("BTLAD," "we," "us," or "our"), you ("Client," "you," or "your") agree to be bound by these Terms of Service and any Service Contract you sign. These terms apply to all mobile detailing, ceramic coatings, interior/exterior services, and add-ons.

2. Services & Estimates

BTLAD provides premium luxury auto detailing services at your location (mobile). All estimates are based on information you provide and are subject to on-site inspection and potential adjustment. Final pricing is confirmed at the start of service. If additional work is needed due to vehicle condition, we will notify you and obtain approval before proceeding. Extreme vehicle condition (e.g., heavy pet hair, mold, bodily fluids, excessive dirt) may require extra time and/or incur additional fees.

Services are provided within a standard radius of 15 miles from Westport. Jobs outside this radius may incur a travel fee, will not be booked, or canceled which will be disclosed at the time of booking. BTLAD reserves the right to decline service requests outside its standard service area.

3. Customer Responsibilities

Remove all personal belongings, valuables, and trash before service begins.
Provide safe, legal access to the vehicle via driveway, or approved location with access to power and water.
Client must ensure access to a functioning outdoor water source and electrical power outlet at the service location prior to the technician's arrival. If water and/or power access is unavailable upon arrival, BTLAD reserves the right to cancel the appointment. In such cases, a cancellation fee of up to 100% of the booked service fee will apply, as the technician's time and travel have already been committed. It is the Client's responsibility to confirm access availability at the time of booking.
Inform us of any pre-existing damage, modifications, or special requests.
You are responsible for any pre-existing damage, scratches, stains, wear and issues not caused by our workmanship.
BTLAD technicians will photograph the vehicle prior to beginning any service to document its condition. These photos serve as a record of pre-existing damage and are retained on file. By proceeding with service, the Client consents to this documentation. Clients are encouraged to point out any known pre-existing damage before service begins.
By booking service, the Client represents and warrants that they are the legal owner of the vehicle or have been expressly authorized by the legal owner to consent to the services described herein. BTLAD is not responsible for any disputes arising between the Client and the vehicle's owner. The Client assumes full liability for any claims arising from unauthorized booking of services on a vehicle they do not own.
Client is responsible for ensuring free and unobstructed access to the vehicle at the service location. Any parking fees, garage entry fees, or access charges incurred by BTLAD technicians at the service location will be billed to the Client and added to the final invoice.
BTLAD will provide an estimated arrival window at the time of booking. While we make every effort to arrive within the stated window, arrival times may vary due to traffic, prior job duration, or other circumstances beyond our control. BTLAD is not liable for delays and will communicate any significant schedule changes as promptly as possible.

4. Personal Belongings & Liability

BTLAD and its technicians are not responsible for any loss, theft, or damage to personal items left in the vehicle. Any items found will be placed in a bag and left with the vehicle. If removing personal items or garbage from the vehicle takes longer than 5 minutes, additional time and/or fees may be assessed.

5. Payment Terms

Full payment is due upon completion of service unless otherwise agreed in writing. We accept cash, and approved digital payments. You authorize us to charge the card on file for the full amount due if payment is not received on-site. A convenience fee of up to 3.5% may apply to non-cash payments. Late payments (14 days and more from the date of service) will incur a $25 fee in addition to any balance due. An additional $25 fee will be applied to all unpaid late balances on the 1st of each subsequent month until the balance due is paid in full.

6. Cancellation & Rescheduling

48-hour notice is required for cancellation or rescheduling without a fee.
Less than 48 hours: 50% of the booked service fee.
No-show or same-day cancellation: 100% fee.
If the Client fails to provide access to water and/or power upon arrival, BTLAD reserves the right to cancel the appointment. In such cases, a cancellation fee of 100% of the booked service fee will apply, as the technician's time and travel have already been committed.
BTLAD reserves the right to cancel or reschedule any appointment due to inclement weather, extreme temperatures, or environmental conditions that would prevent safe or effective service (including but not limited to rain, snow, ice, or temperatures below 32°F or over 100°F). In such cases, no cancellation fee will be charged to the Client, and we will make every reasonable effort to reschedule at the earliest available time. BTLAD is not liable for any inconvenience or loss resulting from a weather-related cancellation.

7. Satisfaction Guarantee / Complaints

Notify us within 24 hours of service completion if you are dissatisfied. We will offer to correct the issue via a free re-detail (subject to availability within 7 days) or, at our sole discretion, we may offer a partial refund. All balances must be paid before any re-detail. This guarantee does not cover pre-existing damage, normal wear, vehicle use after service, or client-requested changes after service.

8. Services Not Included

Removal of seats or disassembly.
Cleaning of bodily fluids.
Spare tire wells, undercarriage, wheel wells (unless specifically quoted).
Glove box or trunk deep cleaning (unless emptied and requested).

9. Limitation of Liability

BTLAD's maximum liability for any claim is limited to the amount paid for the specific service. We are not liable for indirect, consequential, or incidental damages (including loss of use or downtime). We provide no warranty on long-term treatments beyond the manufacturer's terms (if applicable). Pre-service photographs will be used as the definitive record of vehicle condition at the time of service. Any damage claim not supported by a discrepancy between pre-service and post-service documentation may be denied at BTLAD's discretion.

9a. Vehicle Keys & Temporary Possession

Some services may require the Client to leave keys with BTLAD technicians for the duration of the service. The vehicle will remain at the agreed service location at all times. BTLAD will not operate or move the vehicle beyond what is minimally necessary to perform the requested services (e.g., moving windows, adjusting mirrors). BTLAD is not responsible for pre-existing mechanical issues discovered during service. The Client assumes all risk for any vehicle left unattended during service.

10. Governing Law

These terms are governed by the laws of Connecticut, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Fairfield County, Connecticut.

11. Changes to Terms

We may update these Terms at any time. Continued use of our services constitutes acceptance of the revised terms.

12. Contact

Questions? Email austincharise@icloud.com or call (475) 291-2695.

13. Electronic Signatures

The parties agree that electronic signatures, whether submitted via digital signing platform, email confirmation, or online booking acknowledgment, are valid and legally binding to the same extent as handwritten signatures. A Client's confirmation of booking following presentation of these Terms of Service constitutes acceptance of and agreement to all terms herein.

14. Force Majeure

BTLAD shall not be liable for any failure or delay in performing services resulting from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, government restrictions, supply chain disruptions, equipment failure, or other unforeseen events. In such cases, BTLAD will make reasonable efforts to reschedule the affected appointment at no penalty to either party.

15. Photography & Marketing Release

BTLAD may photograph or video the vehicle before, during, and after service for quality control, documentation, and marketing purposes. By proceeding with service, the Client grants BTLAD a non-exclusive, royalty-free license to use such images and videos on its website, social media, and marketing materials. Vehicle license plates will be obscured in any publicly shared content. Clients who do not wish to have their vehicle photographed for marketing purposes must notify BTLAD in writing prior to the start of service.

SERVICE CONTRACT

(To be signed for each job – attach to or reference the Terms of Service above)

Black Tie Luxury Auto Detailing Service Agreement

Date: //2026

Parties:

Provider: Black Tie Luxury Auto Detailing

Address: 39 Imperial Ave, Westport, CT 06880, United States

Phone: (475) 291-2695 | Email: austincharise@icloud.com

Client's Name: _______________________________________________

Client's Address: _______________________________________________

Client's Phone: __________________ | Client's Email: ____________________________

Vehicle Information:

Make: ___________________ / Model: ___________________ / Year: ________

Color: ______________

License Plate: ______________

Mileage: ______________mi

Special Notes (☐ Pre-existing damage, ☐ Heavy soiling, ☐ Item left in vehicle):

Services Selected & Pricing (subject to on-site confirmation):

Interior Detail – $219
Interior Premium Detail – $239
Exterior Detail – $149
Exterior Premium Detail – $199
Complete Detail – $358
Ultimate Detail – $388
Large SUV or Truck - +$10%
Heavy Soiling - $_____
Item Left In Vehicle/Trash Removal - +$10
Other Add On: _______________________________ - $_____

Total Quoted: $ _______ (plus any applicable taxes or convenience fees)

Service Date & Location:

Date: //2026

Appointment Time: : AM/PM

Service Location Address: ________________________________

Payment: Full amount due upon completion. Card on file authorized for charge if needed.

Client Acknowledgments & Agreements (initial each):

____ I have read and agree to the Terms of Service (above) which are incorporated by reference.

____ I understand pre-existing damage is my responsibility.

____ I have removed all personal belongings and valuables.

____ I confirm that water and electrical power will be available at the service location.

____ I accept that estimates are subject to change after inspection.

____ I agree to the cancellation policy and limitation of liability.

____ I consent to pre-service photography and understand images may be used for marketing purposes (see Section 15).

____ I confirm I am the legal owner of the vehicle or am authorized to approve services on behalf of the owner.

Signatures:

Provider: _______________________________ Date: __________

(Black Tie Luxury Auto Detailing – Authorized Representative)

Client: _______________________________ Date: __________

Thank you for choosing Black Tie Luxury Auto Detailing!

We look forward to delivering a flawless, luxury-level detail.